Business Strategy:
Our business strategy is centered on superior
execution and comes together around:
·
Outstanding
leadership
·
Committee
people
·
Quality
processes
·
Embedded
values
A key component of the strategy is BEHPACO customer
service model which, is built on three Cornerstones: having a deep
understanding of customers and their needs; providing value-adding solutions;
and building long-term relationships with customers. At the end of the day it’s
all about how well we execute all this. This is where the service-profit chain
comes in – it establishes the relationship between our internal practices and
employee commitment, customer satisfaction and loyalty, profitability and value
creation. We strongly believe that the only way
to sustainability deliver value across our businesses is through the
service-profit chain. We can draw a straight line between making superior
customer service second nature and sustainable profit growth.
Key to achieving our strategy, and what makes our
operating model distinctive, is the quality of our people and their passion for
our company, our business and our customers. In simple terms, the strategy is
all about driving our vision: helping people achieve their financial
aspirations.